FREQUENTLY ASKED QUESTIONS
DO YOU SHIP WORLDWIDE?
Yes we do.
HOW LONG WILL MY ORDER TAKE TO DELIVER?
To ensure that our products are of the highest quality, we manufactur the products when the order is placed. This can take up to 4-5 days to complete. Once processed we will immediately dispatch your products and you should receive your products in no more than 2 weeks.
For the US citizens, your order will take between 10 to 20 days to arrive at your doorstep once your order is dispatched. Worldwide the shipping varies between 10-30 days in Europe, outside Europe often 20-40 days but it could be up to 60 days in rare cases. You will receive tracking information of your parcel by email between 3 to 5 days business days of ordering.
WHAT ARE MY PAYMENT OPTIONS?
We accept payments by Visa, Mastercard, American Express and PayPal.
WHAT ARE MY DELIVERY OPTIONS?
We currently only offer one FREE standard shipping option for American citizens. We ship for only 4.95$ per item (if you order more items we charge 1$ extra) if you live outside the US.
HOW SECURE IS YOUR SITE?
Extremely. Built in with SSL-level certification, your information is safe with us.
CAN I AMEND MY ORDER?
We work super quick at processing orders to make sure you receive them as soon as possible. You can amend your order as much as you like before you click “complete order” but after this point you will be unable to make amendments to your order.
WHERE IS MY ORDER?
You will receive an email with tracking information once your order is dispatched. This can take between 3 to 5 business days after we receive your order.
HOW DO I TRACK MY PARCEL?
You can track your parcel via the email we sent you. Clicking ‘Track my order’ in the email will take you straight to the parcel tracking page where the location of your parcel is updated from dispatch to delivery. Alternatively, enter your tracking number into ‘Track your order’ on our website.
CAN I RETURN OR EXCHANGE AN ITEM?
We offer a 30-day full refund policy. If you're not pleased with your item - send it back for a money-back guarantee. Returns are sent to our American location on the East Coast!!
WHAT IF I RECEIVED A FAULTY ITEM?
We are terribly sorry if this has happened. We would like to sort out any faults immediately.
As soon as you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website.